I hoped that my next post on here was going to be an upbeat one, however unfortunately this is not going to be the case. Please carry on reading though, as I really want to people to know about my experience with StyleShake.
(For those of you not familiar with StyleShake, they are a website that allow you to design your own dress which they will then make and send to you within ten days.. sounds too good to be true, right?!)
As I posted on here a couple of weeks ago, I ordered my Prom Dress from StyleShake. The site boasts material "...sourced from companies that also provide fabrics to couture houses" - their words, not mine. Zips that are "...invisible zipper so well hidden that once fastened, it looks like a seam" and overall; "We pride ourselves on the high quality of every single dress that leaves our studio."
This, sadly, is not my experience of the site. May I add, that all of these points I read AFTER receiving my dress, so it's not as if my hopes had been raised extremely high, I just expected a dress that fitted me well, since it is 'made to measure' and something that is wearable to my Prom. I also wish to add that I'm not an extremely fussy person, I used to regularly shop in Primark afterall!
The dress itself is made from a very thin material, that seems quite low quality. It appears to have catches on it, and looks a little bit tatty if i'm honest.
The back of the dress is elasticated, something which I was no aware of when ordering, I did not read this anywhere on the site, however they have kindly pointed out to me that it is discussed here "
http://styleshake.com/photogallery10.aspx" however, there is NO pictures of the elasticated back. Something which should, really, be pointed out. Also, the elasticated back is only discussed in regards to the strapless dress, mine is halterneck.
I was kindly informed also, that I was able to send off for samples of the material prior to ordering a dress, however it seems on the website that this is only available to those ordering dresses for weddings.
"
http://styleshake.com/weddings.aspx"
I am actually quite surprised that it suggests these dresses can be worn for 'bridesmaids' I would not want my bridesmaids in dresses from StyleShake.
The zip on my dress, supposedly invisible, sticks out quite a bit. I understand the difficulties of a black a white coloured dress, the zip is black, so on the skirt it does show up. But why boast 'invisble' zips, if they cannot be offered?
I have emailed in my complaint, stating these facts in full, and StyleShake have informed me that they cannot offer me a refund, as my dress was 'made to measure' - something I have difficulties with, seeing as my dress does not actually fit me properly.
To be quite honest, I know that they offer 'free alterations' and they have offered to replace my zip IF 'I think it is faulty', but this is going to cost me in postage.
A £66 pound dress is going to end up costing me over £70, and I know that I will still not properly be happy with it, as the material is my main concern.
I am so upset at the moment, because I have nothing to wear now. I cannot really afford to go out and buy a new dress, which is probably going to cost me over £100 (and that's without any additions such as jewellery, shoes etc.)
This is also the last thing I really needed during my A Level exams. I feel totally helpless, I do not know what to do. In the email I got as a reply, I was made to feel as if it was MY fault, for not requesting a material sample. Sorry, but I did not look under the section of the website entitled 'Weddings' as I was not ordering my dress for a wedding!
I just really wanted to post this to prevent other people from making the same mistake as me. Maybe I was just unlucky, I don't know. Or maybe my expectations were too high? But for a site that boasts all that it does, I don't think my dress lives up to the website descriptions.
I'll be posting something a little more positive soon :).
xoxo